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Interface between a virtual personal assisitant and an interactive voice response system

Invented by: Robert C. Wohlsen
Menlo Park, CA

Jason Ethridge
Boca Raton, FL Applicant: Name City State Country Type Wohlsen

Originally Assigned to: Open Invention Network, LLC
Durham, NC Family ID: 1000003073288
[Now assigned to . . .]

Issued:2018-09-04
Filed:2012-03-29
Application No:13434336
Examined by:Bataille; Frantz

An interface is provided for an IVR system. The interface receives a transaction request from a Virtual Personal Assistant (VPA) for a transaction provided by the IVR system and determines the transaction pertaining to the request. The interface then executes the respective IVR transaction application and converts the voice prompts of the IVR application to semantic data requests that can be interpreted by the VPA.

[pdf] U.S. Pat. No. 10,068,007

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