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Enabling legacy interactive voice response units to accept multiple forms of input

Invented by: Dilip D. Kandlur
Yorktown Heights, NY

Dave B. Lindquist
Raleigh, NC

Baiju D. Mandalia
Boca Raton, FL

Originally Assigned to: International Business Machines Corporation
Armonk, NY
[Now assigned to . . .]

Issued:2006-05-30
Filed:2002-05-31
Application No:10160517
Examined by:Woo; Stella

A method of enabling a legacy interactive voice response unit to accept multiple forms of user input can include associating dual tone multi-frequency selectable options of the legacy interactive voice response unit with non-dual tone multi-frequency user inputs. A non-dual tone multi-frequency user input can be received and processed to determine at least one dual tone multi-frequency selectable option that is associated with the received user input. Dual tone multi-frequency signals can be generated for selecting the at least one dual-tone multi-frequency selectable option associated with the user input. The dual tone multi-frequency signals can be provided to the legacy interactive voice response unit.

[pdf] U.S. Pat. No. 7,054,421

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