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BOCA PATENTS BY
Boca Assignees
Boca Inventors
Fields
Time Lines

Method, system, and apparatus for testing a voice response system

Invented by: Thomas E. Creamer
Boca Raton, FL

Peeyush Jaiswal
Boca Raton, FL

Victor S. Moore
Boynton Beach, FL

Terry G. Wigal
Delray Beach, FL

Originally Assigned to: International Business Machines Corporation
Armonk, NY
[Now assigned to . . .]

Issued:2007-05-29
Filed:2003-12-15
Application No:10736026
Examined by:Nguyen; Duc M.

A method of testing a voice response system can include establishing a communications link between a test system and the voice response system, sending a signal to the test system over the voice link indicating that a voice prompt is to follow, and sending the voice prompt to the test system over the voice link. A system having means for performing the various steps disclosed herein and a machine readable storage for causing a machine to perform the steps described herein are also provided. The present invention relieves a tester or test system from having to know or be programmed with the operational details of a VRS, to adequately test the functionality of the VRS, as the VRS itself can provide the necessary test data to the test system.

[pdf] U.S. Pat. No. 7,224,776

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