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BOCA PATENTS BY
Boca Assignees
Boca Inventors
Fields
Time Lines

Dialog filtering for filling out a form

Invented by: Carl Joseph Kraenzel
Boston, MA

David M. Lubensky
Brookfield, CT

Baiju Dhirajlal Mandalia
Boca Raton, FL

Originally Assigned to: International Business Machines Corporation
Armonk, NY
[Now assigned to . . .]

Issued:2012-12-04
Filed:2008-09-23
Application No:12236183
Examined by:Abebe; Daniel D

The invention discloses a system and method for filling out a form from a dialog between a caller and a call center agent. The caller and the caller center agent can have the dialog in the form of telephone conversation, instant messaging chat or email exchange. The system and method provides a list of named entities specific to the call center operation and uses a translation and transcription minor to filter relevant elements from the dialog between the caller and the call center agent. The relevant elements filtered from the dialog are subsequently displayed on the call center agent's computer screen to fill out application forms automatically or through drag and drop operations by the call center agent.

[pdf] U.S. Pat. No. 8,326,622

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