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BOCA PATENTS BY
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Real time automatic caller speech profiling

Invented by: Sheri G. Daye
Boca Raton, FL

Peeyush Jaiswal
Boca Raton, FL

Fang Wang
Plano, TX

Originally Assigned to: International Business Machines Corporation
Armonk, NY
[Now assigned to . . .]

Issued:2013-01-22
Filed:2009-11-10
Application No:12615384
Examined by:Islam; Mohammad

A computer-implemented method, system, and computer program product for recognizing a voice input to an interactive voice recognition system is presented. An initial caller voice input is received from a caller. In response to determining that the initial caller voice input is a computer-unintelligible voice input that does not match any entry from a lexicon of known voice inputs, the caller is prompted to transmit a secondary input to clarify the computer-unintelligible voice input. The secondary input is utilized to match the computer-unintelligible voice input with a specific known voice input from the lexicon of known voice inputs. The lexicon of known voice inputs is then updated with the computer-unintelligible voice input.

[pdf] U.S. Pat. No. 8,358,747

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