BOCA RATON PATENT LAWYER

     Peter A. Koziol, Esq.
     Assouline & Berlowe, P.A.
     1801 N. Military Trail, Suite 160
     Boca Raton, Florida 33431
     (561) 235 - 0725
Home

About
Contact
KOZIOLLAW.COM

BOCA PATENTS BY
Boca Assignees
Boca Inventors
Fields
Time Lines

Using a complex events processor (CEP) to direct the handling of individual call sessions by an interactive voice response (IVR) system

Invented by: Edward M. Lynch
Toronto, CA

David D. Martin
Acton, MA

Jared M. Michalec
Denver, CO

Victor S. Moore
Lake City, FL

Wendi L. Nusbickel
Boca Raton, FL Applicant: Name City State Country Type Lynch

Originally Assigned to: Nuance Communications, Inc.
Burlington, MA
[Now assigned to . . .]

Issued:2014-08-26
Filed:2012-02-24
Application No:13404215
Examined by:Gauthier; Gerald

Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.

[pdf] U.S. Pat. No. 8,817,954

FacebookMySpaceTwitterDiggDeliciousStumbleuponGoogle BookmarksReddit
NewsvineTechnoratiLinkedinMixxRSS Feed

Enter your name and phone number, and Peter will call you back as soon as possible.

About
Contact
Visit KOZIOLLAW.COM

Copyright © 1999-2024.


Disclaimer: The hiring of a lawyer is an important decision that should not be based solely upon advertisements. Before you decide, ask us to send you free written information about our qualifications and experience. Read More >