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BOCA PATENTS BY
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Voice print tagging of interactive voice response sessions

Invented by: Victor S. Moore
Lake City, FL

David Nahamoo
Great Neck, NY

Wendi L. Nusbickel
Boca Raton, FL

Christopher J. Vavra
Danville, CA Applicant: Name City State Country Type International Business Machines Corporation Armonk NY US

Originally Assigned to: International Business Machines Corporation
Armonk, NY Family ID: 1000000808235
[Now assigned to . . .]

Issued:2014-12-02
Filed:2013-03-15
Application No:13833917
Examined by:Sing; Simon

Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.

[pdf] U.S. Pat. No. 8,903,052

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